Shipping Policy

Last updated: October 21, 2026

Where we ship

We ship to addresses in the United States only. Checkout asks for a US state and a valid 5-digit ZIP code, and we cannot send orders outside the US.

Checkout also accepts U.S. territories and military (APO/FPO/DPO) addresses, but some of our carriers cannot deliver to them, or to PO boxes. If we cannot deliver an order to the address you gave, we will contact you, and if no other address works we will cancel the order and refund you in full.

Where your order ships from

Your order is shipped from warehouses in the United States by our fulfillment partners. We pass your order to them as soon as your payment is confirmed.

How long it takes

Each product page shows an estimated delivery time for that item. It is our fulfillment partner's estimate for that item, often split into processing time (preparing and packing your order) and transit time (the carrier's journey). These are calendar days, counted from the day you order.
At checkout we show an estimated arrival window for your whole order, based on the slowest item in it.
Where we show no estimate, it is because we do not have a reliable one for that item yet, rather than guessing.
Estimates are not guarantees. Carrier delays, severe weather and peak seasons can add time.

What shipping costs

Shipping costs $2.99 per order. Orders of $25 or more (after any discount) ship free.
Items marked "Free shipping" on their product page ship free when your order contains only such items, and some discount codes include free shipping. The shipping cost for your order is always shown in your cart and at checkout before you pay.

More than one package

If your order contains items from different warehouses, they may arrive in separate packages on different days. You will not be charged extra shipping for this.

Tracking your order

When a package ships with a tracking number, we add it to your order page, and we may also email it to you. You can see your order's progress at any time on our order tracking page with your order number and the email address you ordered with, or in your account if you have one. Tracking links open the carrier's own site or 17TRACK, a parcel-tracking service.

Late, lost or damaged packages

If your order has not arrived by the end of its estimated window, check the tracking first, then contact us with your order number and we will look into it with our fulfillment partner and the carrier.
If tracking says delivered but you cannot find the package, check around your property and with neighbors, then contact us.
If an item arrives damaged, faulty or is not what you ordered, contact us with your order number and a photo. We will replace it or refund you, and you will not pay to send it back. See our Returns & Refunds policy.

Wrong address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us straight away; we will try to correct it, but once an order has been passed to our fulfillment partner or the carrier we may not be able to change it.