Returns & Refunds

Last updated: October 21, 2026

Free returns on faulty items

Our products are shipped to you directly by our fulfillment partners, and they take back only items that are faulty, damaged or wrong. So our policy is simple:

Faulty, damaged or wrong item? We'll make it right for free. Tell us within 30 days of delivery if an item arrives damaged, faulty, not as described, with parts missing, or is not what you ordered. You pay nothing: we refund or replace it, and if we need the item back we cover the return shipping. We may ask for photos of the problem, and often you will not need to send it back at all.
We do not accept returns for a change of mind. That includes an item you no longer want, that does not fit, or that you simply do not like, as long as it is as described and works as it should. Please check the description, sizes and measurements on the product page before you buy.

Some items show a longer period for reporting a fault on their product page; that period applies to them.

How to start a return

If you have an account

Sign in and go to Your account > Returns. Delivered orders from the last 30 days are listed there.
Choose the items and quantities, tell us what is wrong (a photo helps), and choose a refund to your original payment method or store credit.
You get a return number (it starts with RMA-) straight away. We review your request, usually within one business day.
If we need the item back, we will tell you where to send it and provide the return shipping. Write your return number on the package, send it, then press "I've sent it" on the return. If we do not need it back, we will tell you, and your refund or replacement goes ahead.
You can follow the return's progress in your account.

If you checked out as a guest

Contact us at info@vendsage.com with your order number, the items affected, what is wrong and a photo, and we will arrange it with you.

Your refund

You choose a refund to your original payment method or store credit (added to your account as soon as your return is checked, and usable on any future order).
The refund covers the price you paid for the affected items, after any discount that applied to them. If the whole order is returned, we also refund the shipping charge you paid.
A refund to your original payment method usually takes 3 to 5 business days to appear after we issue it, depending on your bank or card provider.
If you prefer, we can send a replacement of the same item instead of a refund.

Canceling before shipping

If you want to cancel an order that has not shipped yet, contact us as soon as possible. See "Canceling an order" in our Terms of Service.